Help Point Project Evaluation 2026

Thank you for engaging with Playlist for Life’s Help Point Enhancement Project over the past year. It has been a pleasure working with you all and getting to know your services better! The learning from this project will help us improve our support for other partners in the wider Help Point network.

Feedback from our Help Point network also helps us celebrate partners’ successes and show funders the difference personalised music makes. By completing this form, you’ll be helping us improve our approach and secure future funding to continue this work. Thank you for your time and support.

Feedback gathered will be shared with funders and, with consent, quotes may be used on the Playlist for Life website or social media channels.

Throughout the form we will ask you to share numbers of people you have reached. If you are unsure of the numbers then please give an estimate. For formatting reasons, throughout this form we may refer to ‘Playlist for Life’ as ‘PfL’.

If you have any difficulties filling out this form or would prefer to share your feedback over the phone, please contact the communities team on communities@playlistforlife.org.uk

About you

Your name*

Your email*

Your organisation*

Impact on your Service

1. Do you feel that Playlist for Life's support and resources have added value to your service?*

Yes

2. Has becoming a Playlist for Life Help Point/using Playlist for Life resources had a positive impact on those living with dementia, their family or carers in your community?*

Yes

Playlist for Life Support

3. Has the additional support offered by Playlist for Life over the last year helped you further embed personalised music in your services?*

Yes

4. Please rate how useful you found the following types of additional support from the Playlist for Life Team over the past year.*

	Very useful	Somewhat useful	Not very useful	Not useful at all	I didn't engage with this opportunity
Group training webinar
Support visits from Playlist for Life Team
Support kits (including extra resources, music vouchers and mp3 players)
One to one support communication with Playlist for Life Team Member
Playlist for Life National Conferences (UK wide online event or Glasgow in person event in Glasgow)

5. Please share any further information about how this support has impacted your service, your staff and volunteers, or your service users.*

6. What additional support would you like from the Playlist for Life Team to further embed Playlist for Life into your service? Please include any particular challenges you are facing that we haven’t been able to support with so far.

Impact on your service users

7. In the past year, how many people (living with dementia, families or carers) have you reached with Playlist for Life? This includes people you have made a playlist for, spoken to about Playlist for Life or shared a leaflet with.*

8. In the past year, How many service users have:*

Received PfL resources or gained advice from your organisation on how a playlist can benefit them

Taken part in PfL themed activities, used the resources to build a playlist or explored how meaningful music improved wellbeing

Experienced any positive effects from PfL themed activity or using personal music

To avoid double counting, please only include each participant in one category. If answer is nobody then input 0.

9. In the past year, How many service users have experienced:*

Positive impacts on mental health and wellbeing

Increased connections between loved ones

Reduced anxiety, stress or distress

Improved verbal or non-verbal communication

Improved quality of life

In this question you can include the same person more than once if they experienced multiple benefits. If answer is nobody then input 0.

10. In the past year, How many of your staff/volunteers:*

Have a better understanding of how music can help people with dementia

Feel they have more tools to support people in their community

Feel an improved connection with service users

In this question you can include the same person more than once if they experienced multiple benefits. If answer is nobody then input 0.

Sharing your organisation's success

As mentioned at the start of the project we would like to signpost to your organisation as a place that members of the public can come to for support and to access Playlist for Life resources, information and where applicable, help with creating a playlist.

Please share a short summary of your service, written by you, that includes what services you offer, including what Playlist for Life-related support/activities you can offer. This could include one or all of the following:

Providing printed resources
Running one-to-one and/or group activities to help people create a personal playlist
Sharing information or support on how to listen to a playlist
Support with providing devices

11. Your summary*

12. Please share any further impact stories or quotes in relation to your use of Playlist for Life.  This could be in relation to service users or to your staff an volunteers. We love to hear any impact, big or small, so even if you haven't managed to do much more with Playlist for Life we would still love to hear any successes.*

13. Do you consent to this feedback being used on Playlist for Life or funding partner's website and social media channels?*

Yes